Policies and Terms
Available on request for most products.. Contact customer service for details and rate information. Factory is not responsible for late deliveries when shipment is given to carrier on time.
Of course we do samples! There is no charge for the chocolate itself...just a $12.95 to $19.85 charge to cover shipping expenses which will be refunded once the actual order is placed. At the end, these are FREE SAMPLES!
Prices are subject to change without notice.
We reserve the right to ship +/- 5% and bill accordingly.
RIGHTS TO PROMOTION
We reserve the right to use all products in our advertising and displays unless otherwise notified in writing at time of order placement.
All copy and other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork in required therewith, will be accepted by the plant as being submitted, in full compliance with all applicable laws regarding trademarks, service marks, copyright, right to privacy, patent and similar use thereof by the plant on the items ordered will not violate any laws and Deligance LLC on hereby disclaims any and all liability for compliance with such laws in the use of the customer's copy, logo or other material. The customer hereby agrees to hold Deligance LLC harmless to any damages, costs and or expenses when they arise under such laws and a consequence of the plants use of the said copy or other material or the operations undertaken in and by this agreement. Logos and trademarks in this catalog are for illustrative purposes only and do not imply any endorsement.
All cancellations and/or changes must be confirmed in writing. Custom or Packaged Orders cannot be canceled after 48 hours of the order date and Standard or non-packaged orders cannot be cancelled if product already shipped. Deligance will not accept responsibility for errors on verbal cancellations or modifications.
All complaints must be made in writing within 5 days from receipt of merchandise. No returns can be made without written authorization from Deligance Chocolates. No exceptions. Deligance is not responsible for typographical errors after the artwork has been approved by client.
Unjustified credit card charge backs will be assessed an administrative fee of $50.00 and charged back amount will be billed directly to the client. Delinquent orders after 30 days will be sent to Collection Agencies and debt will be reported to the Credit Bureau.
- Deliveries can be made to the United States, Canada and Puerto Rico.
- We are unable to ship to PO boxes.
- For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. This is up to the discretion of the driver.
- For business deliveries, if the business is closed or not accepting deliveries, delivery will be re-attempted the next business day